Question 1

How do I make payment?

Accepted Answer

Cookie Wow provides a subscription-based service, which means you can sign up for monthly or yearly memberships that renew automatically.

If you pay with a credit card, the system will automatically renew and deduct the service fee when the billing cycle is due. You can make payments using the following methods:

1. Paying with a Credit Card You can link your VISA or Mastercard to your Cookie Wow account, and the system will automatically deduct the service fee from your credit card to renew your subscription when the monthly or yearly package expires.

2. Paying via Bank Transfer You can contact via sales@datawow.io or the Chat Support at the bottom right of the website to request the company’s details for issuing an invoice.

Question 2

Why Consent Logging Matters

Accepted Answer

Why Consent Logging Matters

Q: How do I make payment?

Cookie Wow provides a subscription-based service, which means you can sign up for monthly or yearly memberships that renew automatically. If you pay with a credit card, the system will automatically renew and deduct the service fee when the billing cycle is due. You can make payments using the following methods: 1. Paying with a Credit Card You can link your VISA or Mastercard to your Cookie Wow account, and the system will automatically deduct the service fee from your credit card to renew your subscription when the monthly or yearly package expires. 2. Paying via Bank Transfer You can contact via sales@datawow.io or the Chat Support at the bottom right of the website to request the company’s details for issuing an invoice. <img src="https://storage.crisp.chat/users/helpdesk/website/f1ac0320b192f000/screen-shot-2023-09-08-at-1055_1m6uuna.png" alt="" />

Q: Cookie Banner

Cookies We Use The Cookie Wow banner uses cookies to: <ul> <li>Identify user sessions </li> <li>Store user consent preferences</li> </ul> Cookies are stored on the domain. For example, if a user clicks a button on the cookie banner on app.cookiewow.com, the cookie will be saved under the domain .cookiewow.com. <h2 id="thisdomainlevelstorageallowsasinglecookiebannertobesharedacrossallsubdomains">This domain-level storage allows a single cookie banner to be shared across all subdomains.</h2> <h3 id="listofcookiesweuse">List of Cookies We Use</h3> | Cookie Name | Expiration (Default) | Description | | ---- | | <code>cwc_consent_[:banner_id]</code> | 1 year | Stored when the user interacts with the banner. Used to identify the user session and store their consent status (accepted / declined / closed). |

Recording user consent serves as legal evidence that helps you — the data controller — demonstrate compliance with privacy regulations like the PDPA. It also protects your organization in the event of disputes or complaints.

What Should Be Included in a Consent Record?

While specific legal requirements for cookie consent logs may not be clearly defined, guidelines from PDPA and GDPR suggest that the following data should be stored:

Details of the data subject (user) who gave consent
Information that was collected
Name of the service or platform used
Purpose for data usage

- Date and time of consent

How Cookie Wow Records Consent

When a user provides consent, Cookie Wow logs the following information:

Session ID – A unique identifier for tracking the user's session
Timestamp – Exact time the user gave consent
IP Address – The user’s device IP address
Version – The version number of the cookie banner at the time of consent

Additionally, if a user provides consent across multiple categories (e.g., Analytics, Marketing), Cookie Wow logs consent per category separately.

Why Consent Records Are Important in Legal Disputes

Consent records can serve as evidence of compliance with the PDPA if a user files a complaint or if an investigation is conducted by the PDPC (Personal Data Protection Committee).
For example, if a user claims that your company se

Question 3

Steps for Categorizing Cookies

Accepted Answer

Steps for Categorizing Cookies

Website Scan for Cookies After adding your website domain, Cookie Wow will automatically scan your website. You can also manually trigger a scan any time by clicking the “Scan Cookies” button.
The system will detect all cookies and scripts present on your website. These can be reviewed and managed in the Cookie Scanner section on your dashboard.
Assign Cookie Categories Each cookie discovered will be listed with a Category column, allowing you to assign a category from a dropdown menu.

Cookie Wow automatically classifies some commonly known cookies. For example, Google Analytics cookies (e.g., _ga) are pre-categorized under Analytics.
You can view the full list of pre-categorized cookies here.
Cookies that are not yet categorized will not appear in the Manage Cookies section nor be automatically blocked until you categorize them.
You can assign custom categories manually in the Manage Cookies section.

Managed Cookies for Consent Control Only cookies that are categorized will be included in the Manage Cookies section.
These cookies will be automatically blocked on the website until the user provides consent for the corresponding categor

Question 4

Cookie Banner Not Showing

Accepted Answer

Cookie Banner Not Showing — What Should You Do?

If the cookie banner is not displaying on your website, it could result in cookies being used without user consent, which may violate data protection laws like the PDPA.

There are several common causes and solutions:

🔧 Case 1: Cookie banner is called before the `cwc.js` script is fully loaded

How to fix:

Ensure that the cwc.js script is fully loaded before calling https://cookiecdn.com/configs/:token

- Make sure the banner is not being loaded through tools like Cloudflare Rocket Loader, WP Rocket, or similar services that may delay or alter script loading

🔄 Case 2: User previously gave consent but the banner does not retain the consent state

How to fix:

Verify that the cookie banner’s domain matches your website domain exactly.

Mismatched domains could prevent the system from properly storing or reusing the consent data, causing the banner to reappear or not function correctly.

❗ If the banner doesn’t show, cookies may load before consent is obtained — creating compliance risks. Always ensure that all scripts are correctly loaded and configured to support proper user consent workflows.

Question 5

Cookie Banner

Accepted Answer

Cookies We Use

The Cookie Wow banner uses cookies to:

Identify user sessions
Store user consent preferences

Cookies are stored on the domain. For example, if a user clicks a button on the cookie banner on app.cookiewow.com, the cookie will be saved under the domain .cookiewow.com.

This domain-level storage allows a single cookie banner to be shared across all subdomains.

List of Cookies We Use

| Cookie Name | Expiration (Default) | Description | | ---- | | cwc_consent_[:banner_id] | 1 year | Stored when the user interacts with the banner. Used to identify the user session and store their consent status (accepted / declined / closed). |

Question 6

Publish Banner

Accepted Answer

Versioning and Settings History

Each time you publish a cookie banner through Cookie Wow, the system saves a version of your banner configuration.
This includes:

The text displayed on the banner
Banner design and styling
The list and categories of cookies shown on the banner

You may contact the Cookie Wow team to request access to past versions and view historical settings if needed.

Forcing the Banner to Re-request Consent

Every time you publish a new banner, Cookie Wow provides an option to prompt all users to provide consent again, as shown in the image below:

When this option is enabled, the cookie banner will appear again for all returning visitors, even if they have already provided consent in the past.

When Should You Republish to Re-request Consent?

You should republish and request consent again if:

The purpose or content of cookies in any category has been modified
The wording on the cookie banner has changed in a way that could affect user understanding or interpretation
The Privacy Policy or Cookie Policy has been updated

This ensures transparency and continued compliance with data protection laws such as PDPA and GDPR.

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